Service Advisor

Capitolcityford; Fort Wayne (IN); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical/Dental/Life/AFLAC

401K with Employer Contributions

Paid Holidays/Vacation Days

Uniforms provided

Job summary

Capitolcityford is looking for a Service Advisor in Fort Wayne, Indiana. The role involves greeting customers, documenting their concerns, and providing an exceptional service experience. Competitive pay ranges from $75K to $110K, along with benefits including medical, dental, and a 401K plan.

Qualified candidates should have a smart personality, prior customer service experience, and knowledge of automotive services. A dependable and reliable work history is required.

Qualifications

• Smart, energetic personality who is hardworking.
• Prior experience working with customers providing exceptional service.
• Reliable with a valid driver's license and clean driving record.

Responsibilities

• Greet service customers and assist with inquiries.
• Document customer concerns for technicians.
• Consult on applicable service specials.
• Keep customers informed on service completion times.
• Build relationships with customers.

Skills

Customer service skills

Sales experience

Knowledge of automotive service departments

Basic MS Office knowledge

Job description

Bob Thomas Ford Lincoln Northis looking for a Service Advisor. We need someone who knows the automotive business and wants to make money.

We offer GREAT pay PLUS all the BENEFITS!

• Competitive Pay $75K - $110K
• Medical/ Dental/ Life/ AFLAC
• 401K with Employer Contributions
• Paid Holidays/ Vacation Days
• Direct Deposit
• Uniforms provided

Plus, you'll benefit from the stability that comes from 4 decades of sustained growth! We invite you to see for yourself how you could benefit professionally and personally from working with Bob Thomas Dealerships.

Service Advisors

• Greet service customers and assist them with any inquiries they may have
• Perform vehicle walk around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle.
• Consult with customer on applicable service specials.
• Prioritize required services, and be prepared to provide options upon request.
• Document declines for repairsand ask for follow-up on future repairconsiderations
• Keep customer informed on completion times, service expenses, and possible changes.
• Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Spend quality time building relationship with the customer.
• Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.

Requirements

• Smart, energetic personality, who is hard working
• Prior experience working with customers and providing an exceptional experience
• Sales including inside sales, outside sales, or retail sales is a plus
• Knowledge of automotive service departments
• Have or be able to acquire the required certifications
• Basic MS Office knowledge; computer software and internet proficiency
• Dependable with a reliable source of transportation
• Must have a valid drivers license and clean driving record

A reliable, consistent work history and a clean drug test are required.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.