Dialysis Field Service Leader

Outset Medical, Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Outset Medical, Inc. seeks a Manager, Field Service to lead a US-based team that delivers installation, maintenance, and support for the Tablo dialysis system, ensuring outstanding customer experience across care settings.

The role combines leadership with hands-on field work, extensive travel, and cross-functional collaboration with Sales, Clinical, Product Support, and R&D. You will mentor staff, manage escalations, and uphold service excellence.

Qualifications

• Bachelor’s degree in engineering preferred (Electrical, Electronics, Mechanical or Fluidics).
• AS degree with equivalent experience or equivalent military training may count.
• 5+ years of Field Service experience in medical equipment.
• Proven management experience leading remote teams.

Responsibilities

• Oversee a Field Service team delivering installation, repair, preventative maintenance, and training.
• Ensure SLA adherence and exceptional customer experience.
• Coach and mentor FSEs; conduct quarterly field visits for coaching and oversight.
• Manage budget, travel, and assets; drive continuous improvement and KPI alignment.

Skills

Field Service mgmt

Team leadership

Customer service

Communication

Travel readiness

Education

Bachelor's degree in engineering

AS degree with equivalent experience

Tools

Salesforce

ERP systems

Microsoft Office

Job description

Outset Medical, Inc. seeks a Manager, Field Service to lead a US-based team that delivers installation, maintenance, and support for the Tablo dialysis system, ensuring outstanding customer experience across care settings.

The role combines leadership with hands-on field work, extensive travel, and cross-functional collaboration with Sales, Clinical, Product Support, and R&D. You will mentor staff, manage escalations, and uphold service excellence.