Dialysis Field Service Engineer II – Travel-Heavy SME

Outset Medical, Inc.; Tennessee; In loco; USD 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

Outset Medical, Inc. seeks a Field Service Engineer II to install, maintain, and repair the Tablo Dialysis System at customer sites, including hospitals, clinics, and homes.

You will diagnose issues, apply engineering principles, and work with Production, Engineering, Marketing, and Sales to support product improvement. The role requires extensive travel across the United States, strong communication with clinicians and patients, and careful documentation in Outset’s Quality Management System.

Competenze

• Associates degree (Electrical, Electronics, Mechanical or Fluidics) or military equivalent is recommended.
• 5+ years Field Service/Industry experience required.
• Knowledge of electronic, mechanical, and fluids components.
• Must have valid driver’s license and own transportation until fleet car is provided.
• Ability to charge travel expenses on a personal card to be reimbursed by the company.

Mansioni

• Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient’s homes.
• Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications.
• Serve as a technical SME on the Tablo product for internal and external stakeholders.
• Deliver first and second level technical support to customers, including after-hours, holiday, and weekend coverage.
• Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system.
• Complete all field service and expense reports according to functional standards.
• Support Marketing and Sales for seminars, trade shows, or demonstrations as required.
• Provide detailed feedback to R&D regarding performance, serviceability, and customer comments.
• Manage and maintain company assets required to perform all necessary job functions.
• All other duties as assigned.

Conoscenze

Field service experience

Electrical knowledge

Electronics

Mechanical

Fluidics

Valid driver’s license

Travel readiness

Formazione

Associates degree (Electrical, Electronics, Mechanical or Fluidics) or military equivalent

Descrizione del lavoro

Outset Medical, Inc. seeks a Field Service Engineer II to install, maintain, and repair the Tablo Dialysis System at customer sites, including hospitals, clinics, and homes.

You will diagnose issues, apply engineering principles, and work with Production, Engineering, Marketing, and Sales to support product improvement. The role requires extensive travel across the United States, strong communication with clinicians and patients, and careful documentation in Outset’s Quality Management System.