IT Support Technician

Pulaski County Special School District; Little Rock (AR); On-site; USD 28,000 - 48,000; Full time

Job summary

Pulaski County Special School District is seeking a Skilled IT Support Technician to service computers and mobile devices and perform basic network tasks. The role requires repair experience, imaging capability, and familiarity with Windows, macOS, Chrome OS, and iOS devices.

A focus on customer service and on-site availability is essential. The position involves setting up new systems, troubleshooting hardware and software, handling printer issues, and providing preventative maintenance.

Qualifications

• Associate’s Degree in Applied Science or equivalent job experience.
• Experience with Windows, macOS, Chrome OS and iOS operating systems.
• Basic Windows Active Directory user management.

Responsibilities

• Evaluate PC and mobile device software and hardware issues and diagnose root cause.
• Test and replace electronic components; add peripherals and expansion boards.
• Troubleshoot, repair and configure local and network printers.
• Setup and configure new computer systems and mobile devices for end users.
• Perform general network-related support and troubleshooting for end users.
• Troubleshoot and repair software issues, including operating systems and third-party software.
• Have knowledge and ability to use imaging software.
• Set up, install, operate, test and troubleshoot audio and video equipment.
• Provide own transportation for service calls with mileage reimbursement per policy.
• Provide preventative maintenance for all computers and mobile devices.
• Assist Instructional Technology as needed.
• Maintain certification/qualification requirements for Self Maintainer Programs and order warranty parts.
• Must be able to lift and carry 50 lbs.
• Perform other duties as assigned.

Skills

Multi-OS support

Active Directory

Chromebook repair

PC & mobile repair

Customer service

Education

Associate’s Degree in Applied Science

Google Certified Educator Level 1 & 2

Job description

QUALIFICATIONS:

• Associate’s Degree in Applied Science or equivalent job experience
• Experience with Microsoft Windows, MAC, Chrome and iOS Operating Systems
• Basic Microsoft Windows Active Directory user management
• Experience with Chromebook setup and hardware repair required
• Google Certified Educator Level 1 and 2
• Two (2) years of experience with personal computers (PC) and mobile device repair
• Must have excellent customer service skills

REPORTS TO: Director of Technology Operations

JOB GOAL: To provide computer and mobile device repair service and basic network system administration tasks. Maintain, analyze, troubleshoot and repair system hardware and software.

PERFORMANCE RESPONSIBILITIES:

1. Evaluate personal computer and mobile device software and hardware issues. Run diagnostic programs to decide if the issue is software and/or hardware related.
2. Test and replace electronic components; add peripherals and expansion boards.
3. Troubleshoot, repair and configure local and network printers.
4. Setup and configure new computer systems and mobile devices for end users.
5. Perform general network related support and troubleshooting for end users.
6. Troubleshoot and repair software issues, including operating systems and third party software.
7. Have knowledge and ability to use imaging software.
8. Responsible for setting up, installing, operating, testing and troubleshooting audio and video equipment.
9. Provide own transportation for service calls. (Standard mileage reimbursement for personal car usage will apply according to PCSSD’s Business Procedure Manual.)
10. Provide preventative maintenance for all computers and mobile devices.
11. Assist Instructional Technology as needed or required
12. Maintain certification/qualification requirements for Self Maintainer Programs and order warranty parts.
13. Must be able to lift and carry 50 lbs.
14. Perform other duties as assigned.

TERMS OF EMPLOYMENT:

Salary Range: Range 16 - Support Staff Hourly Salary Schedule ($20.00/hr. - $34.52/hr. depending relevant experience)

Length of Contract: 244 contract days

FLSA Status: Non-Exempt

Personnel Status: Classified

Benefits Eligible: Yes

EVALUATION:

Performance of this job will be evaluated according to provisions of the Board's policy on Evaluation of Support Staff Personnel.

APPLICATION DEADLINE: November 9, 2026 (or until filled - emergency posting)

PCSSD does not discriminate on the basis of age, disability, race, color, national origin, or gender in any service, program, or activity (including in admission, access, treatment, employment, or vocational opportunities).