Developmental Disabilities PM: Community Services Leader

ViaQuest, Inc.; Kent (OH); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid training

Benefits package for full-time (health

Vision, dental, disability and life保险和

401k

Employee discount program

Paid time off

Employee referral bonus program

Job summary

ViaQuest, Inc. is seeking a Program Manager for Summit/Portage County to oversee residential services for individuals with developmental disabilities.

This full-time position requires coordinating medical appointments, household management, behavior support, and community engagement. You will supervise Direct Support Professionals, monitor staffing, and ensure high-quality service and strong communication with families, the county board, and the care team.

Qualifications

• High school diploma/GED and 3 years of experience in the field of developmental disabilities is required.
• Bachelor's or Masters level degree in a related field is preferred.
• Strong customer service and communication skills are essential.
• Supervisory or management experience is required.
• Displays strong communication skills and possess excellent decision-making and time-management skills.

Responsibilities

• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing effectiveness.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and ensure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Skills

Customer service

Communication

Supervisory experience

Decision making

Time management

Education

High school diploma or GED

Bachelor's degree preferred

Master's degree preferred

Job description

ViaQuest, Inc. is seeking a Program Manager for Summit/Portage County to oversee residential services for individuals with developmental disabilities.

This full-time position requires coordinating medical appointments, household management, behavior support, and community engagement. You will supervise Direct Support Professionals, monitor staffing, and ensure high-quality service and strong communication with families, the county board, and the care team.