Developmental Disabilities Program Manager

ViaQuest; Ohio; On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Paid training

Benefits package

Employee discount program

Paid time off

Employee referral bonus program

Job summary

ViaQuest in Columbus, OH is seeking a Program Manager to oversee residential services for individuals with developmental disabilities. The role focuses on coordinating medical appointments, everyday supports, and community engagement while ensuring high quality care.

The position requires at least 3 years of related experience, strong customer service and communication skills, and supervisory capabilities. On-call responsibilities are included, with a competitive benefits package and paid

Qualifications

• Minimum of 3 years of experience in the field of developmental disabilities.
• Strong customer service and communication skills.
• Supervisory or management experience preferred.
• High school diploma or GED or higher.

Responsibilities

• Coordinate and manage all services and supports for individuals served, including medical appointments and household management.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in development and implementation of behavior support strategies and training.
• Collaborate with the service team to ensure strong communication and customer service.
• Supervise Direct Support Professionals and ensure thorough training and quality service.
• Monitor staffing hours to ensure coverage for all shifts and appropriate services.
• Provide excellent customer service to individuals served, families/guardians, and county partners.

Skills

Customer service

Communication

Time management

Leadership

Training

Education

High school diploma or GED

Job description

Program Manager

A Great Opportunity /$48,000 ~ $50,000 per year / Full Time/ On Call Required / Columbus, OH (Franklin County)

At ViaQuest Residential Services we provide quality support and services to individuals with developmental disabilities in their homes.

Responsibilities may include:

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals' service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Requirements for this position include:

• High school diploma/GED or higher.
• Minimum of 3 years of experience in the field of developmental disabilities
• Strong customer service and communication skills.
• Supervisory or management experience preferred.
• Displays strong communication skills and possess excellent decision‑making and time‑management skills.

What ViaQuest can offer you:

• Paid training.
• Benefit package for full‑time employees (including medical, vision, dental, disability and life insurance and a 401k).
• Employee discount program.
• Paid‑time off.
• Employee referral bonus program.

About ViaQuest Residential Services

To learn more about ViaQuest Residential Services please visit http://www.viaquestinc.com/specialized-services/residential-services/

From Our Employees To You

http://careers.viaquestinc.com/viaquest-culture-of-choice/

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