On-Call Residential Program Manager

ViaQuest; Ohio; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Vision insurance

Dental insurance

Disability insurance

Life insurance

401k

Employee discount program

Paid time off

Employee referral bonus

Job summary

ViaQuest is seeking a Program Manager to lead residential services coordination in Ohio. This full-time, on-call role focuses on delivering high-quality support to individuals with developmental disabilities, coordinating medical appointments, behavioral plans, household management, and community engagement.

You will supervise Direct Support Professionals, monitor staffing, and ensure excellent customer service to individuals, families, the county board, and the service team.

Qualifications

• Must have HS diploma or GED with 3 years' experience or a related degree.
• Strong customer service and communication skills.
• Supervisory or management experience.

Responsibilities

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Skills

Customer service

Communication

Supervisory experience

Time management

Decision making

Education

High school diploma/GED

Bachelor's or Master's degree in related field

Job description

ViaQuest is seeking a Program Manager to lead residential services coordination in Ohio. This full-time, on-call role focuses on delivering high-quality support to individuals with developmental disabilities, coordinating medical appointments, behavioral plans, household management, and community engagement.

You will supervise Direct Support Professionals, monitor staffing, and ensure excellent customer service to individuals, families, the county board, and the service team.