Detail‑Oriented Service Process Coordinator

Citi; O’Fallon (MO); On-site; USD 41,000 - 52,000; Full time

Job summary

Citi is hiring a Service Process Coordinator 3 for an onsite role in Ofallon, Missouri. You will organize, record and service the production outputs across moderately complex activities under general supervision.

The position requires a High School diploma, about 1 year of relevant service experience, and familiarity with department policies. Work hours are Monday to Friday 9:30 am to 6:00 pm CST, with a salary range of $40,560 to $52,080 plus benefits.

Qualifications

• 1 year of relevant service
• Previous servicing/processing experience preferred
• Thorough understanding of department/unit policies and procedures
• ClassE driver’s license

Responsibilities

• Organizes, records, processes and services the production output of various, moderately complex servicing activities.
• Works on moderately complex projects under general supervision and established procedures.
• Supports a range of products/services.
• Applies detailed knowledge of a wide range of specialized administrative/technical skills; and most of the impact is related to the accuracy of tasks performed.
• Understands how duties relate/integrate with others in the team/unit.
• Requests data and documents from internal clients
• Perform various other duties as workflow requires, including retrieval of account loans, sorting account loans, and delivery.
• Review collateral documents/files for any discrepancies per required guidelines and track on the custodial and/or servicing system accordingly.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Servicing/Processing

Documentation

Communication

Driver's license

Education

High School diploma

Job description

Citi is hiring a Service Process Coordinator 3 for an onsite role in Ofallon, Missouri. You will organize, record and service the production outputs across moderately complex activities under general supervision.

The position requires a High School diploma, about 1 year of relevant service experience, and familiarity with department policies. Work hours are Monday to Friday 9:30 am to 6:00 pm CST, with a salary range of $40,560 to $52,080 plus benefits.