Service Process Coordinator- Onsite

Citibank (Switzerland) AG; Northern (KY); Hybrid; Confidential; Full time

Job summary

Citi is hiring a Service Process Coordinator on-site in Ofallon, Missouri for a full-time role. Responsibilities include organizing and processing servicing activities, handling moderately complex projects, and ensuring accuracy within established procedures.

The position requires at least 1 year of relevant service experience, policy awareness, and a Class E driver's license. Monday–Friday, 9:30 am–6:00 pm CST. End date: 27 September 2026.

Qualifications

• 1 year of relevant service
• Previous servicing/processing experience preferred
• Thorough understanding of department/unit policies and procedures and basic understanding of related department policies and procedures
• Class E driver’s license

Responsibilities

• Organizes, records, processes and services the production output of various, moderately complex servicing activities.
• Works on moderately complex projects under general supervision and established procedures.
• Supports a range of products/services.
• Applies detailed knowledge of a wide range of specialized administrative/technical skills; and most of the impact is related to the accuracy of tasks performed.
• Understands how duties relate/integrate with others in the team/unit.
• Requests data and documents from internal clients
• Perform various other duties as workflow requires, including retrieval of account loans, sorting account loans, and delivery.
• Review collateral documents/files for any discrepancies per required guidelines and track on the custodial and/or servicing system accordingly.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Job description

## Service Process Coordinator- OnsiteApply: On-Site: Ofallon Missouri United States: Full time: Posted Yesterday: End Date: September 27, 2026 (4 days left to apply): 26994999The Service Process Coordinator 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand. **Responsibilities:*** Organizes, records, processes and services the production output of various, moderately complex servicing activities.* Works on moderately complex projects under general supervision and established procedures.* Supports a range of products/services.* Applies detailed knowledge of a wide range of specialized administrative/technical skills; and most of the impact is related to the accuracy of tasks performed.* Understands how duties relate/integrate with others in the team/unit.* Requests data and documents from internal clients* Perform various other duties as workflow requires, including retrieval of account loans, sorting account loans, and delivery.* Review collateral documents/files for any discrepancies per required guidelines and track on the custodial and/or servicing system accordingly.* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.**Qualifications:*** 1 year of relevant service* Previous servicing/processing experience preferred* Thorough understanding of department/unit policies and procedures and basic understanding of related department policies and procedures* Class E driver’s license**Education:*** High School diploma or equivalentThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Onsite positionMonday to Friday 9:30 am to 6:00 pm CST------------------------------------------------------## **Job Family Group:**Operations - Core------------------------------------------------------## **Job Family:**Processor------------------------------------------------------## **Time Type:**Full time------------------------------------------------------## **Primary Location:**Ofallon Missouri United States------------------------------------------------------## **Primary Location Full Time Salary Range:**$40,560.00 - $52,080.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.