Service Process Specialist

Citigroup; O’Fallon (MO); On-site; USD 41,000 - 52,000; Full time

Job summary

Citigroup in Missouri is seeking a Service Process Coordinator 3 to organize, record and service the production output of moderately complex servicing activities. The role operates under general supervision and follows established procedures to ensure accuracy and timely delivery.

The position requires 1 year of relevant service experience and a high school diploma or equivalent. Expect responsibilities like data requests from internal clients, processing account loans, and ensuring compliance

Qualifications

• 1 year of relevant service experience.
• Previous servicing/processing experience preferred.
• Thorough understanding of department policies and procedures.

Responsibilities

• Organizes, records, processes and services the production output of various, moderately complex servicing activities.
• Works on moderately complex projects under general supervision and established procedures.
• Supports a range of products/services.
• Applies detailed knowledge of a wide range of specialized administrative/technical skills; and most of the impact is related to the accuracy of tasks performed.
• Understands how duties relate/integrate with others in the team/unit.
• Requests data and documents from internal clients
• Perform various other duties as workflow requires, including retrieval of account loans, sorting account loans, and delivery.
• Review collateral documents/files for any discrepancies per required guidelines and track on the custodial and/or servicing system accordingly.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Servicing/processing

Attention to detail

Data handling

Education

High School diploma or equivalent

Job description

Citigroup in Missouri is seeking a Service Process Coordinator 3 to organize, record and service the production output of moderately complex servicing activities. The role operates under general supervision and follows established procedures to ensure accuracy and timely delivery.

The position requires 1 year of relevant service experience and a high school diploma or equivalent. Expect responsibilities like data requests from internal clients, processing account loans, and ensuring compliance