Service Process Specialist: Quality & Coordination

Citi; Sioux Falls (SD); On-site; USD 41,000 - 53,000; Full time

Job summary

Citi in Sioux Falls, SD is seeking a Service Process Coordinator 4 to manage moderately complex servicing activities and ensure quality of execution. The role works under limited supervision and interacts with internal customers while handling a range of products and processes.

Qualifications include 1-3 years in loan servicing/processing, proficiency with Microsoft Excel, and the ability to sit at a computer most of the day. On-site work Monday–Friday 6:30 a.m.–3:00 p.m.

Qualifications

• 1-3 years relevant experience.
• Loan servicing/processing experience preferred.
• Proficient with Microsoft Excel
• Requires sitting at a computer the majority of an 8-hour shift.
• Position requires ability to maneuver 30 lb. banker's boxes and push/pull fully loaded wooden carts.
• May assist with pulling files or re-filing
• Related processing experience with basic knowledge of the organization and its policies as well as basic understanding of department/unit policies and procedures; basic knowledge of state, regulatory investor guidelines is preferred.

Responsibilities

• Organizes, records, and services the production output of various, servicing activities, which may require interacting with internal and external customers.
• Resolves complex issues and performs most complex servicing activities under Limited supervision.
• Works on complex projects.
• Occasionally mentors lower level processors.
• Reconciles historical accounts and performs reapplication/re-amortization functions.
• Supports an expansive array of products/services.
• Demonstrates technical/administrative expertise.
• Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Teamwork

Attention to detail

Typing

Customer service

Education

High School diploma or equivalent

Tools

Microsoft Excel

Job description

Citi in Sioux Falls, SD is seeking a Service Process Coordinator 4 to manage moderately complex servicing activities and ensure quality of execution. The role works under limited supervision and interacts with internal customers while handling a range of products and processes.

Qualifications include 1-3 years in loan servicing/processing, proficiency with Microsoft Excel, and the ability to sit at a computer most of the day. On-site work Monday–Friday 6:30 a.m.–3:00 p.m.