Service Process Coordinator- Onsite

Citigroup; O’Fallon (MO); On-site; USD 41,000 - 52,000; Full time

Job summary

Citigroup in Missouri is seeking a Service Process Coordinator 3 to organize, record and service the production output of moderately complex servicing activities. The role operates under general supervision and follows established procedures to ensure accuracy and timely delivery.

The position requires 1 year of relevant service experience and a high school diploma or equivalent. Expect responsibilities like data requests from internal clients, processing account loans, and ensuring compliance

Qualifications

• 1 year of relevant service experience.
• Previous servicing/processing experience preferred.
• Thorough understanding of department policies and procedures.

Responsibilities

• Organizes, records, processes and services the production output of various, moderately complex servicing activities.
• Works on moderately complex projects under general supervision and established procedures.
• Supports a range of products/services.
• Applies detailed knowledge of a wide range of specialized administrative/technical skills; and most of the impact is related to the accuracy of tasks performed.
• Understands how duties relate/integrate with others in the team/unit.
• Requests data and documents from internal clients
• Perform various other duties as workflow requires, including retrieval of account loans, sorting account loans, and delivery.
• Review collateral documents/files for any discrepancies per required guidelines and track on the custodial and/or servicing system accordingly.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Servicing/processing

Attention to detail

Data handling

Education

High School diploma or equivalent

Job description

The Service Process Coordinator 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols - follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.

Responsibilities

• Organizes, records, processes and services the production output of various, moderately complex servicing activities.
• Works on moderately complex projects under general supervision and established procedures.
• Supports a range of products/services.
• Applies detailed knowledge of a wide range of specialized administrative/technical skills; and most of the impact is related to the accuracy of tasks performed.
• Understands how duties relate/integrate with others in the team/unit.
• Requests data and documents from internal clients
• Perform various other duties as workflow requires, including retrieval of account loans, sorting account loans, and delivery.
• Review collateral documents/files for any discrepancies per required guidelines and track on the custodial and/or servicing system accordingly.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 1 year of relevant service
• Previous servicing/processing experience preferred
• Thorough understanding of department/unit policies and procedures and basic understanding of related department policies and procedures
• Class E driver's license

Education

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Onsite position

Monday to Friday 9:30 am to 6:00 pm CST

Job Family Group: Operations - Core

Job Family: Processor

Time Type: Full time

Primary Location: Ofallon Missouri United States

Primary Location Full Time Salary Range: $40,560.00 - $52,080.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date: Sep 27, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents - AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, rel