On-Site Payments Operations Coordinator

Citi; New York (NY); On-site; USD 45,000 - 59,000; Full time

Job summary

Citi is hiring a Service Process Coordinator 4 for an on-site role in Missouri. The position requires 1–3 years of relevant experience with cards, check, and ACH return processing, and strong Office 365 skills.

It emphasizes attention to detail, independent priority management, and the ability to resolve complex servicing tasks under limited supervision. The role supports multiple products such as Branded Cards, CRS, Retail and Commercial Bank, while ensuring risk controls and regulatory

Qualifications

• 1-3 years relevant experience
• Cards, Check and ACH return processing experience preferred.
• Ability to perform various research related to account reconciliation, check and ACH processing.
• Proficient with Office 365 products, specifically Microsoft Excel and Outlook.
• Consistently demonstrates attention to detail. History of going beyond the defined scope of a role to drive results.
• Self-directed, with a proven ability to manage priorities and workload independently.
• Capable of making sound decisions in a fast-paced and dynamic setting.
• Adept at identifying process inefficiencies and proposing and implementing effective solutions.
• Ability to learn quickly and apply new skills and knowledge to solve complex problems.

Responsibilities

• Analyses, processes, and services the production output of various, processing activities, which may require interacting with internal and external partners.
• Resolves complex issues and performs most complex servicing activities under limited supervision.
• Scans and reviews returned check files and images working closely with offshore teams to complete.
• Research payments to identify return reject resolutions.
• Supports an expansive array of products and services including Branded Cards, CRS, Retail and Commercial Bank.
• Demonstrates technical/administrative expertise.
• Works on complex projects.
• Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Job description

Citi is hiring a Service Process Coordinator 4 for an on-site role in Missouri. The position requires 1–3 years of relevant experience with cards, check, and ACH return processing, and strong Office 365 skills.

It emphasizes attention to detail, independent priority management, and the ability to resolve complex servicing tasks under limited supervision. The role supports multiple products such as Branded Cards, CRS, Retail and Commercial Bank, while ensuring risk controls and regulatory