Operations Team Lead, Process & People Champion

Citi; O’Fallon (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Citi, located in Ofallon, Missouri, seeks an Ops Sup Sr. Supervisor to lead a small Operations Support team and drive efficient service delivery within Citi’s core operations framework.

The role emphasizes supervision, training, and performance feedback, with a focus on client experience and adherence to compliance standards. A Bachelor’s degree and 2–5 years of relevant experience are expected, along with strong Microsoft Office skills.

Qualifications

• 2-5 years of related business experience including at least one-year supervisory experience
• Proficient in Microsoft Office
• Proactive leadership and motivational skills
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Responsibilities

• Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
• Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
• Analyze Operations information and make evaluative judgements to solve problems
• Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
• Identify hiring needs to ensure adequate staffing
• Serve as backup for manager, as needed
• Has the ability to operate with a limited level of direct supervision
• Can exercise independence of judgement and autonomy
• Acts as SME to senior stakeholders and/or other team members
• Ability to manage teams
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for Citi’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Skills

Leadership

Time management

Problem solving

Communication (written)

Communication (verbal)

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Citi, located in Ofallon, Missouri, seeks an Ops Sup Sr. Supervisor to lead a small Operations Support team and drive efficient service delivery within Citi’s core operations framework.

The role emphasizes supervision, training, and performance feedback, with a focus on client experience and adherence to compliance standards. A Bachelor’s degree and 2–5 years of relevant experience are expected, along with strong Microsoft Office skills.