Service Process Specialist: Precision & Operations

Citigroup Inc.; O’Fallon (MO); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Life insurance

Disability insurance

Wellness programs

Paid time off

Job summary

Citigroup Inc. is seeking a Service Process Coordinator 3 in O’Fallon, Missouri, to perform moderately complex servicing activities with a strong emphasis on accuracy.

The role operates onsite, Monday through Friday, 9:30 am – 6:00 pm CST, focusing on data retrieval, document handling, and risk-aware decision making. The position demands at least 1 year of relevant service experience, a high school diploma or equivalent, and a Class E driver's license.

Qualifications

• 1 year of relevant service.
• Previous servicing/processing experience preferred.
• Thorough understanding of department/unit policies and procedures and basic understanding of related department policies and procedures.
• Class E driver’s license

Responsibilities

• Organizes, records, processes and services the production output of various, moderately complex servicing activities.
• Works on moderately complex projects under general supervision and established procedures.
• Supports a range of products/services.
• Applies detailed knowledge of a wide range of specialized administrative/technical skills; and most of the impact is related to the accuracy of tasks performed.
• Understands how duties relate/integrate with others in the team/unit.
• Requests data and documents from internal clients
• Perform various other duties as workflow requires, including retrieval of account loans, sorting account loans, and delivery.
• Review collateral documents/files for any discrepancies per required guidelines and track on the custodial and/or servicing system accordingly.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Education

High School diploma or equivalent

Job description

Citigroup Inc. is seeking a Service Process Coordinator 3 in O’Fallon, Missouri, to perform moderately complex servicing activities with a strong emphasis on accuracy.

The role operates onsite, Monday through Friday, 9:30 am – 6:00 pm CST, focusing on data retrieval, document handling, and risk-aware decision making. The position demands at least 1 year of relevant service experience, a high school diploma or equivalent, and a Class E driver's license.