Service Process Specialist – Loan Servicing

Citi; O’Fallon (MO); On-site; USD 45,000 - 59,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Paid time off

Wellness programs

Job summary

Citi in OFallon, Missouri is hiring for a Service Process Coordinator 4. The role involves organizing and servicing production outputs, resolving complex issues, and supporting a broad range of Citi products and services.

The position requires 1–3 years of relevant experience and strong Excel skills, with occasional mentoring of junior staff. The role emphasizes risk assessment, adherence to laws and Citi policies, and working with limited supervision in a dynamic team environment.

Qualifications

• 1–3 years relevant experience.
• Loan servicing/processing experience preferred.
• Proficient with Microsoft Excel.
• Requires sitting at a computer most of the shift.
• Ability to move 30 lb banker’s boxes and push/pull carts.
• Familiarity with organization policies and basic procedures.

Responsibilities

• Organizes, records, and services production output across servicing activities.
• Resolves complex issues and performs most complex servicing activities under limited supervision.
• Works on complex projects.
• Mentors lower level processors on occasion.
• Reconciles historical accounts and performs reallocation/re-amortization.
• Supports an expansive array of products/services.
• Demonstrates technical/administrative expertise.
• Applies specialized functional area skills and basic knowledge.
• Assess risk and ensure compliance with laws and Citi policies.

Skills

Microsoft Excel

Loan servicing/processing

General office skills

Education

High School diploma or equivalent

Job description

Citi in OFallon, Missouri is hiring for a Service Process Coordinator 4. The role involves organizing and servicing production outputs, resolving complex issues, and supporting a broad range of Citi products and services.

The position requires 1–3 years of relevant experience and strong Excel skills, with occasional mentoring of junior staff. The role emphasizes risk assessment, adherence to laws and Citi policies, and working with limited supervision in a dynamic team environment.