Detail‑Oriented CS Rep for Orders & Quotes

Oldcastle BuildingEnvelope; Schofield (CO); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Industry competitive benefits

Paid time off and holidays

Pay-for-performance raises

Training opportunities

Job summary

Oldcastle BuildingEnvelope is seeking a Customer Service Representative to provide excellent service to clients, documenting interactions and processing quotes and orders, while supporting the Customer Service Manager.

The role emphasizes attention to detail, reliability, and problem solving. It is a vital part of the Customer Service Department, offering a pathway to a career with an industry leader.

Qualifications

• 18 years or older
• 1–2 years of prior customer service experience
• Computer experience and accuracy in numeric input
• Strong organizational and listening skills
• Ability to read, understand, and communicate
• Ability to work independently and overtime when required

Responsibilities

• Maintain a broad knowledge of clients, products and services of the organization.
• Document customer interactions and transactions.
• Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist.
• Data entry of faxed, emailed, and phoned in orders for production.
• Answer the phone in 3 rings or less and direct callers to appropriate departments.
• Aid co-workers as needed.
• Communicate with customers to determine expected delivery date and time.

Skills

Customer service

Data entry

Phone support

Attention to detail

Organizational skills

Communication skills

Tools

Basic computer skills

Job description

Oldcastle BuildingEnvelope is seeking a Customer Service Representative to provide excellent service to clients, documenting interactions and processing quotes and orders, while supporting the Customer Service Manager.

The role emphasizes attention to detail, reliability, and problem solving. It is a vital part of the Customer Service Department, offering a pathway to a career with an industry leader.