Technical Customer Service Specialist II

Old-Castle-Building-Envelop; Waxahachie (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Industry-competitive benefits

PTO and holidays

Pay-for-performance culture

Training

Job summary

Oldcastle BuildingEnvelope (OBE) in Texas is hiring a seasoned Customer Service Representative to be the primary contact for customers, collaborating with sales and internal teams. You will handle inquiries via phone and email, manage order updates, ETAs, and ensure prompt, accurate responses.

Ideal candidates have a High School diploma, 6+ years in customer service, and comfort with multiple systems. OBE offers competitive benefits, PTO, and a pay-for-performance culture.

Qualifications

• High School diploma or equivalent (GED) required.
• Minimum of 6+ years of customer service experience.
• Experience in technical fields such as doors, windows, aluminum systems, aluminum products, partitions, or similar industry is preferred.
• Proficient in computer use and comfortable working with multiple systems and software; strong written and verbal communication skills.
• Strong organizational and time management skills with the ability to multitask and prioritize effectively.

Responsibilities

• Serve as a primary contact for customers within a collaborative customer service team.
• Provide professional, timely communication to customers via phone and email, demonstrating respect, responsiveness, and a positive “can-do” attitude.
• Maintain ownership of customer requests from initial contact through resolution, ensuring accurate and timely follow-up.
• Provide customers with order status updates, estimated timelines (ETAs), product information, and service-related support.
• Handle a high volume of inbound customer calls while maintaining professionalism and efficiency.
• Monitor and manage a shared email inbox with the team, ensuring all inquiries are addressed in a timely manner.

Skills

Customer service

Communication

Multitasking

Organization

Technical aptitude

Education

High School diploma or GED

Job description

Oldcastle BuildingEnvelope (OBE) in Texas is hiring a seasoned Customer Service Representative to be the primary contact for customers, collaborating with sales and internal teams. You will handle inquiries via phone and email, manage order updates, ETAs, and ensure prompt, accurate responses.

Ideal candidates have a High School diploma, 6+ years in customer service, and comfort with multiple systems. OBE offers competitive benefits, PTO, and a pay-for-performance culture.