Customer Success & Order Specialist

Old-Castle-Building-Envelop; Terrell (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Annual raises

Bonuses

Training

Job summary

Oldcastle BuildingEnvelope is seeking a customer service professional to develop strong relationships with customers and manage orders from intake through delivery. You will own communications, process orders in our ERP, and coordinate with production and scheduling to ensure on-time fulfillment.

The role requires at least two years in customer service, strong organizational skills, and the ability to work independently in a fast-paced team environment, with a focus on problem solving and

Qualifications

• Two years of customer service experience or more.
• Strong organizational and planning abilities with analytical skills.
• Ability to work independently in a fast-paced team environment and meet deadlines.
• Excellent listening skills and detail-oriented in order completion.
• Curiosity to improve processes within the department.
• Team player willing to assist others as needed.
• Strong interpersonal, written, and verbal communication skills.
• Growth mindset and drive to exceed expectations.

Responsibilities

• Develop meaningful relationships with internal and external customers.
• Be the main point of contact for customers and own communication to deliver commitments.
• Receive and accurately process orders in the ERP system.
• Review sales orders for accuracy and release to production.
• Maintain orders with additions, deletions, or changes as needed.
• Provide timely and comprehensive order status updates to customers.
• Identify and resolve issues before they impact schedules.
• Collaborate with scheduling to address scheduling issues.
• Work with EPICS and EPICOR ERP systems.

Skills

Customer service

Communication

Organizational skills

Problem solving

Teamwork

Tools

EPICS ERP

EPICOR ERP

MS Office

Job description

Oldcastle BuildingEnvelope is seeking a customer service professional to develop strong relationships with customers and manage orders from intake through delivery. You will own communications, process orders in our ERP, and coordinate with production and scheduling to ensure on-time fulfillment.

The role requires at least two years in customer service, strong organizational skills, and the ability to work independently in a fast-paced team environment, with a focus on problem solving and