Customer Service Pro – Construction & Manufacturing

Oldcastle BuildingEnvelope; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits

PTO & holidays

Performance bonuses

Training opportunities

Job summary

Oldcastle BuildingEnvelope is seeking a Customer Service Representative to provide exceptional service to clients, document interactions, and accurately process quotes and orders through data entry, while reporting to the Customer Service Manager.

This role emphasizes attention to detail, reliability, problem solving, and collaboration within the Customer Service Department. It offers growth opportunities within a leading building products company.

Qualifications

• 1-2 years experience in construction or manufacturing
• 1-2 years of customer service in a customer-facing role
• AS400/Surpass and SAP experience preferred
• strong reading attention to detail and ability to communicate requirements in fractions
• strong organizational and listening skills
• ability to read, interpret drawings, blueprints and specifications
• ability to work independently and prioritize with deadlines

Responsibilities

• Maintain knowledge of clients, products and services
• Document customer interactions and transactions
• Process quotes and orders via phoned, faxed, and emailed channels
• Data entry of orders for production
• Coordinate with sales and production to meet expectations
• Coordinate and resolve product or service issues
• Communicate delivery dates and times with customers

Skills

1-2 years experience in construction/​

Tools

AS400/Surpass

SAP

Job description

Oldcastle BuildingEnvelope is seeking a Customer Service Representative to provide exceptional service to clients, document interactions, and accurately process quotes and orders through data entry, while reporting to the Customer Service Manager.

This role emphasizes attention to detail, reliability, problem solving, and collaboration within the Customer Service Department. It offers growth opportunities within a leading building products company.