Customer Service & Order Specialist

Old-Castle-Building-Envelop; Moorestown Township (NJ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Industry competitive benefits

Paid time off and floating holidays

Pay-for-performance with potential for

Annual raises and bonuses

Training and development

Job summary

Oldcastle BuildingEnvelope is seeking a Customer Service Representative I to deliver excellent service to our clients. You will document interactions, process quotes and orders, and support the Customer Service Manager. This role rewards reliability and strong communication.

This is an opportunity to join a team that values accuracy, problem solving and a commitment to quality, with potential for growth and development within the organization.

Qualifications

• Must have 1–2 years of prior customer service experience.
• Must have computer experience and accuracy in numeric input.
• Must have strong organizational and listening skills.
• Ability to read, understand, and communicate.
• Ability to work independently and prioritize work with deadlines; overtime when required.

Responsibilities

• Maintain a broad knowledge of clients, products and services of the organization.
• Document customer interactions and transactions.
• Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints.
• Data entry of faxed, emailed, and phoned in orders for production.
• Communicate with customers to determine expected delivery date and time.

Skills

Attention to detail

Strong work ethic

Problem solving

Communication

Data entry

Job description

Oldcastle BuildingEnvelope is seeking a Customer Service Representative I to deliver excellent service to our clients. You will document interactions, process quotes and orders, and support the Customer Service Manager. This role rewards reliability and strong communication.

This is an opportunity to join a team that values accuracy, problem solving and a commitment to quality, with potential for growth and development within the organization.