Mid-Level Desktop & End-User IT Support

ActioNet, Inc.; Blackstone (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Exceptional team environment

Tools for success

Equity in opportunity and diversity

Job summary

A premier IT services firm in Virginia is seeking a Mid-Level Desktop Technician to provide technical support for end-user computing devices, including desktops and laptops. You will be responsible for troubleshooting hardware and software issues while ensuring efficient operations. Ideal candidates should have an Associate degree in IT, CompTIA A+ certification, and 3 years of experience with Windows and macOS. Join a company that values diversity and supports the success of its employees and communities.

Qualifications

• 3 years of experience in technical support and troubleshooting.
• Excellent communication skills for effective interaction with end-users.
• Ability to lift and transport IT equipment as needed.

Responsibilities

• Provide technical support for desktops, laptops, and peripherals.
• Diagnose and resolve hardware and software issues.
• Install, configure, and maintain operating systems and applications.

Skills

Technical support for desktops

Troubleshooting hardware and software

Customer service skills

Experience with Windows and macOS

Knowledge of networking concepts

Education

Associate degree in IT or related field

CompTIA A+ certification

Tools

Active Directory

IT service management tools

Job description

A premier IT services firm in Virginia is seeking a Mid-Level Desktop Technician to provide technical support for end-user computing devices, including desktops and laptops. You will be responsible for troubleshooting hardware and software issues while ensuring efficient operations. Ideal candidates should have an Associate degree in IT, CompTIA A+ certification, and 3 years of experience with Windows and macOS. Join a company that values diversity and supports the success of its employees and communities.