Desktop Technician I - Frontline Technical Support

Apptad Inc; Minnesota; On-site; USD 25,000 - 39,000; Full time

Job summary

Apptad Inc in Eagan, MN is seeking a Desktop Technician I to support our facilities and customers with installation, programming, and routine maintenance.

The role requires an associates or bachelor’s degree and 1+ year in a mechanical/electrical trade or technical service environment, plus strong customer-service and problem-solving skills. You will work with equipment such as pool pumps and automated controllers while coordinating outbound scheduling and triaging calls.

Qualifications

• Associates or Bachelor's degree in a related field.
• 1+ year of work experience in a mechanical/electrical trade or technical service call center.
• Knowledge of pool pumps, filters, and circulation systems is a plus.

Responsibilities

• Coordinate customer scheduling via outbound calls and triage calls with other departments.
• Provide frontline telephone technical support for installation, troubleshooting, and sanitation questions.
• Assist with programming and calibration on automated controllers and recommend parts.

Skills

Customer Service

Technical Troubleshooting

MS365

Education

Associates or Bachelors

Job description

Apptad Inc in Eagan, MN is seeking a Desktop Technician I to support our facilities and customers with installation, programming, and routine maintenance.

The role requires an associates or bachelor’s degree and 1+ year in a mechanical/electrical trade or technical service environment, plus strong customer-service and problem-solving skills. You will work with equipment such as pool pumps and automated controllers while coordinating outbound scheduling and triaging calls.