Dynamic PC Support Technician - On-Site Troubleshooter

Worldwide TechServices; Maple Grove (MN); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading technology services firm in Maple Grove, MN, is seeking a Dynamic PC Support professional to assist clients with troubleshooting and repairing desktops and laptops. The ideal candidate should have a technical school certification and some customer service experience. Responsibilities include providing excellent customer support, managing service calls, and completing administrative tasks as per guidelines. Candidates should be able to lift equipment and communicate effectively regarding technical issues. This role offers a great opportunity to grow within a reputable company.

Qualifications

• 0-2 years of relevant experience preferred.
• Previous customer service experience is a plus.
• Maintain required OEM Certifications.

Responsibilities

• Provide customer support for designated equipment.
• Meet established customer service satisfaction criteria.
• Ensure control of assets and inventory.
• Report all activity in an accurate and timely manner.
• Follow established policies and guidelines.

Skills

Technical communication

Driving

Lifting/computer equipment

Ownership of repair tool kit

Education

Technical school certification or equivalent

Tools

Repair tool kit

Job description

A leading technology services firm in Maple Grove, MN, is seeking a Dynamic PC Support professional to assist clients with troubleshooting and repairing desktops and laptops. The ideal candidate should have a technical school certification and some customer service experience. Responsibilities include providing excellent customer support, managing service calls, and completing administrative tasks as per guidelines. Candidates should be able to lift equipment and communicate effectively regarding technical issues. This role offers a great opportunity to grow within a reputable company.