Desktop Technician I

Apptad Inc; Minnesota; On-site; USD 25,000 - 39,000; Full time

Job summary

Apptad Inc in Eagan, MN is seeking a Desktop Technician I to support our facilities and customers with installation, programming, and routine maintenance.

The role requires an associates or bachelor’s degree and 1+ year in a mechanical/electrical trade or technical service environment, plus strong customer-service and problem-solving skills. You will work with equipment such as pool pumps and automated controllers while coordinating outbound scheduling and triaging calls.

Qualifications

• Associates or Bachelor's degree in a related field.
• 1+ year of work experience in a mechanical/electrical trade or technical service call center.
• Knowledge of pool pumps, filters, and circulation systems is a plus.

Responsibilities

• Coordinate customer scheduling via outbound calls and triage calls with other departments.
• Provide frontline telephone technical support for installation, troubleshooting, and sanitation questions.
• Assist with programming and calibration on automated controllers and recommend parts.

Skills

Customer Service

Technical Troubleshooting

MS365

Education

Associates or Bachelors

Job description

Desktop Technician I

Location: 655 Lone Oak Drive, Eagan, MN

6 Month+ C2H

Job Responsibilities

Coordinates customer scheduling through outbound calls, partners with other departments to triage calls and schedule changes and provides frontline telephone technical support through the Corporate Technical Service Call Center. Answers basic technical questions on equipment installation, product application, and cleaning and sanitation problems. Performs basic programming and chemical calibrations on automated controllers. Develops basic knowledge of pool pumps, filters, and circulation systems. Develops basic technical knowledge of available dispensing equipment and dishmachine parts to make part recommendations and provide part numbers. Communicates with Technical Service staff on part number or equipment part number and specification changes. Develops basic knowledge of Ecolab proprietary and commercially available software systems. Performs other duties as assigned by lead, supervisor, or manager. Has two-year degree, typically in a related field. Has one or more years of work experience in a mechanical/electrical trade or technical service call center.

Required Skills

Preferred Skills

• Customer Service Experience
• Technical Troubleshooting
• MS365

Education/Experience Requirement

Associates or Bachelors