Desktop Technician

RXinsider LTD.; Eagan (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

RXinsider LTD. is seeking a Technical Service Call Center professional to coordinate customer scheduling via outbound calls and to triage inquiries with other departments, providing frontline telephone support for installation, product application, and sanitation issues.

The role includes basic programming and calibration of automated controllers, plus building knowledge of pool pumps, filters, and circulation systems. Experience in a mechanical/electrical trade or call center is valued.

Qualifications

• Two-year degree in a related field.
• 1+ year of experience in a mechanical/electrical trade or technical service call center.

Responsibilities

• Coordinate customer scheduling through outbound calls and triage calls
• Partner with other departments to triage calls and schedule changes
• Provide frontline telephone technical support for installation, product application, and sanitation issues
• Perform basic programming and calibration on automated controllers
• Develop knowledge of pool pumps, filters, and circulation systems
• Communicate part numbers and specifications changes with Technical Service staff

Skills

Customer service

Outbound calls

Technical support

Call center experience

Education

Associate degree or related field

Job description

Summary:

Coordinates customer scheduling through outbound calls, partners with other departments to triage calls and schedule changes, and provides frontline telephone technical support through the Corporate Technical Service Call Center. Answers basic technical questions on equipment installation, product application, and cleaning and sanitation problems. Performs basic programming and chemical calibrations on automated controllers. Develops basic knowledge of pool pumps, filters, and circulation systems. Develops basic technical knowledge of available dispensing equipment and dishmachine parts to make part recommendations and provide part numbers. Communicates with Technical Service staff on part number or equipment part number and specification changes. Develops basic knowledge of Ecolab proprietary and commercially available software systems. Performs other duties as assigned by lead, supervisor, or manager. Has two-year degree, typically in a related field. Has one or more years of work experience in a mechanical/electrical trade or technical service call center.