Desktop Support Technician – Windows & Hardware
Artech Information System LLC
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Job summary
Artech Information System LLC in Eagan, MN is seeking a DeskSide Support specialist to resolve desktop hardware and software problems, perform IMAC activities, and ensure service levels are met. Strong customer communication is required as interaction with clients is common.
Responsibilities include ticket resolution for Windows 7, and working with Dell, Lenovo, and Apple hardware while meeting SLA objectives.
Qualifications
- Experience with Windows 7 desktop support.
- Familiarity with Dell/Lenovo/Apple hardware.
- Resolve tickets within SLA.
Responsibilities
- Resolve desktop hardware and software issues.
- Perform IMAC activities per SLA.
- Maintain documentation and ticketing.
Skills
Tools
Job description
Artech Information System LLC in Eagan, MN is seeking a DeskSide Support specialist to resolve desktop hardware and software problems, perform IMAC activities, and ensure service levels are met. Strong customer communication is required as interaction with clients is common.
Responsibilities include ticket resolution for Windows 7, and working with Dell, Lenovo, and Apple hardware while meeting SLA objectives.
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