Workplace Technology Specialist - San Francisco

Bright Data; San Francisco (CA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Bright Data is seeking a Workplace Technology Specialist in San Francisco to be the first IT contact for employees, providing hands-on support across Windows and macOS, SaaS apps, and devices. You’ll own onboarding/offboarding, manage Okta/Entra ID, and ensure a smooth end-user experience.

You will troubleshoot hardware and software, support Google Workspace and M365, and collaborate with InfoSec on security best practices while driving IT improvements.

Qualifications

• Provide tier 1 and 2 helpdesk support for Windows and macOS in a corporate environment.
• Experience with Okta and Entra ID user and access management.
• Administration of Google Workspace and SaaS applications.
• End-to-end onboarding/offboarding ownership and device provisioning.
• Hardware, peripherals, and conferencing equipment troubleshooting.
• Strong networking fundamentals and customer-focused problem solving.

Responsibilities

• Provide tier 1 and tier 2 support to end-users, on-site and remotely.
• Manage user accounts, access, and authentication via Okta and Entra ID.
• Administer SaaS applications, licenses, permissions, and app provisioning.
• Own employee onboarding/offboarding processes and deprovisioning.
• Troubleshoot laptops, displays, printers, conference room gear, and mobile devices.
• Support Microsoft 365 and Google Workspace administration at a basic level.
• Diagnose network, software, and hardware issues; resolve tickets and meet SLAs.
• Collaborate with InfoSec on security best practices and patching.
• Contribute to IT projects and process improvements.

Skills

Windows & macOS support

Troubleshooting

Customer-focused communication

Independent work

Time management

Tools

Okta SSO/MFA/Lifecycle

Entra ID administration

Google Workspace admin

SaaS administration

MDM solutions (Jamf/Intune/Kandji)

Job description

We are seeking a skilled and customer-oriented Workplace Technology Specialist to join our IT team. In this role, you will be the first point of contact for employees seeking technical assistance, providing hands-on support across a wide range of systems, applications, and devices. You will play a key role in ensuring smooth daily operations, maintaining productivity across the organization, and delivering an excellent end-user experience.

The ideal candidate is a proactive problem-solver with strong technical skills, excellent communication abilities, and a passion for helping people. You will work closely with cross-functional teams to support onboarding/offboarding processes, troubleshoot issues, and contribute continuous improvements of our IT environment.

Responsibilities:

• Provide tier 1 service desk support, as well as tier 2 technical support to end-users across Windows and macOS environments, both on-site and remotely.
• Manage user accounts, access, and authentication via Okta and Microsoft Entra ID (creation, modification, policies, MFA, SSO).
• Administer and support SaaS applications, including user provisioning, license management, permissions, and app assignments.
• Own and execute the employee on-boarding and off-boarding processes, including device preparation, account setup, access provisioning, and secure deprovisioning.
• Support and troubleshoot hardware and peripherals, including laptops, monitors, printers, conference room equipment, headsets, and mobile devices.
• Administer and support Microsoft Office 365 applications and Google Workspace (Gmail, Drive, Calendar, Meet) at a basic admin level.
• Diagnose and resolve hardware, software, network, and connectivity issues in a timely manner.
• Track and manage support tickets through the helpdesk system, ensuring SLAs are met and end-users are kept informed.
• Collaborate with InfoSec and IT Operations on security best practices, patching, endpoint protection, and compliance requirements.
• Contribute to IT projects, automation initiatives, and process improvements.

Requirements:

• 4+ years of experience in an IT Helpdesk, Desktop Support, or IT Operations role.
• Hands-on experience supporting Windows and macOS endpoints in a corporate environment.
• Strong working knowledge of Okta (SSO, MFA, lifecycle management) and Entra ID (users, groups, policies, DNS).
• Hands-on experience with Google Workspace administration including Gmail, Calendars, Google Drives and Google Meet services.
• Experience administering SaaS applications (user management, permissions, integrations).
• Experience with MDM solutions (e.g., Jamf, Intune, Kandji).
• Proven experience owning user on-boarding and off-boarding processes end-to-end.
• Solid experience troubleshooting hardware, peripherals, and conferencing equipment.
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and interpersonal skills, with a customer-first mindset.
• Ability to work independently, prioritize tasks, and manage multiple issues simultaneously.