Desktop Support Specialist Level 3

The Carrera Agency, Inc.; San Diego (CA); On-site; USD 34,000 - 43,000; Full time

Job summary

The Carrera Agency, Inc. is seeking a Desktop Support Specialist to provide high-quality IT help desk support to end users across the organization. The role focuses on desktops, laptops, peripherals, and meeting technologies, with a strong emphasis on superior customer service.

This 6-month W2 consulting position is on-site in the San Diego UTC area, with hours 8 am to 6 pm PT, and compensation of $25-31 per hour. VIPs and executives are supported, and collaboration with IT teams is required.

Qualifications

• 2–4+ years in a customer service-oriented technical support role in a corporate setting.
• Experience troubleshooting hardware and software issues.
• Proficient with Windows OS, M365 apps and desktop hardware.
• Familiarity with networking fundamentals including VPNs and remote access.

Responsibilities

• Provide technical support to end users on core systems including hardware, software and peripherals.
• Diagnose and resolve issues with laptops, desktops, printers, mobile devices and other IT equipment.
• Maintain and meet SLAs, quality targets and customer satisfaction objectives.
• Communicate technical information clearly to both technical and non-technical audiences.
• Document support activities and resolutions in ticketing systems.
• Collaborate with IT teams to escalate and resolve complex issues.
• Perform other duties as assigned based on evolving business needs.

Skills

Strong communication

Customer service

Organized

Deadline-driven

Problem solving

Attention to detail

Work ethic

Punctual attendance

Tools

M365 apps

VPNs

Wi‑Fi networks

Remote access tools

Job description

Windows OS + associated hardware; M365 apps, Customer service experience (corporate setting).Friendly, approachable, attention to detail, work ethic, reliable/ punctual attendance, organized and deadline-driven, completes work accurately and quickly.

Reference #

Job-11904

Job Description

The Desktop Support Specialist is responsible for delivering high-quality technical support to end users across the organization’s large, corporate enterprise.

This role ensures the smooth operation of desktops, laptops, peripherals, and meeting technologies, with a strong emphasis on customer service, responsiveness, and technical excellence.

The position includes support for VIPs and executives, remote and onsite staff, and requires the ability to communicate effectively with both technical and non-technical personnel.

Overview

• Work location: On-site in San Diego UTC area
• Working hours: 8 am – 6 pm Pacific Time Zone (40 hours per week)
• Duration: 6-month W2 consulting role
• Compensation: $25-31/hr W2
• ** Please note, no Corp to Corp or 3rd party candidates. **

Key Responsibilities

• Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals.
• Diagnose and resolve issues with laptops, desktops, printers, mobile devices, and other IT equipment.
• Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives.
• Communicate technical information clearly and effectively to both technical and non-technical audiences.
• Document support activities, resolutions, and maintain accurate records in ticketing systems.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Perform other duties as assigned based on evolving business needs.

Required Qualifications

• Strong communication skills – verbal, written, and interpersonal.
• Proven experience with 2-4+ years in a customer service-oriented technical support role in a corporate setting.
• Demonstrated ability to troubleshoot and resolve hardware and software issues.
• Experience in a fast-paced, corporate IT environment.
• Familiarity with networking fundamentals, including Wi-Fi, VPNs, and remote access tools.
• Proficiency in supporting Microsoft Windows OS, M365 apps and Office applications, and desktop/laptop hardware.
• Familiarity with mobile device support.

Soft Skills

• Strong work ethic and reliable, punctual attendance.
• Ability to exercise sound judgment and make decisions independently.
• Strong organizational skills and attention to detail.
• Effective written and verbal communication skills
• Deadline driven with the ability to track multiple tasks simultaneously.
• Adaptable to shifting priorities

Preferred Qualifications

• Experience with ITIL-based support processes and ticketing systems (e.g., ServiceNow).
• Knowledge of MacOS and cross-platform support environments.