Desktop Support Technician

Ipro Networks Pte. Ltd.; San Francisco (CA); Hybrid; USD 39,000 - 54,000; Part time

Job summary

IntelliPro in San Francisco, CA is seeking a Desktop Support Technician (contract) to deliver in-office and remote IT support for employees. This role blends on-site and remote work in a fast-paced environment, with a focus on maintaining a smooth user experience across hardware, software, and services.

The ideal candidate has 2–3 years of helpdesk experience, strong knowledge of macOS, Windows, and ChromeOS, and proficiency with Gmail, Slack, Okta, and Zoom.

Qualifications

• 2–3 years of experience with helpdesk support and customer service.
• Familiar with macOS, Windows, and ChromeOS.
• Good understanding of AV systems (including Zoom and Hangouts).
• Friendly personality and ability to teach others.
• Great at communicating with all types of people and personalities.

Responsibilities

• Provide IT Support to employees via in-office and remote support through our ticketing system
• Be a point of contact for Support, working with our AV team, IT Engineering team, and Workplace team.
• Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio through our SSO tool
• Coordinating with our IT Logistics team to maintain in-office inventory accuracy.
• Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom
• Troubleshoot and Support macOS, ChromeOS, and Windows
• Become familiar with all aspects of our IT environment to help support, maintain, and scale it
• Assist in keeping our knowledge base and documentation up-to-date

Skills

Helpdesk support

Customer service

macOS

Windows

ChromeOS

Communication

Tools

Gmail

Slack

Okta

Zoom

Job description

Job Title: Desktop Support Technician

Location: San Francisco, CA

Position Type: Contracted - 6 months

Job Type: Hybrid

Pay rate: $34.02/-hr on W2

Position Overview:

• We are currently seeking an IT Support Specialist (Contractor) for our IT Team!
• This position is an in-office flex role supporting the San Francisco office and remote support.
• This role will be responsible for providing stellar IT Support to our employees across our environment and office!
• This is an amazing opportunity to work with the latest technology, grow, and have a big impact on the success of the product and the company.

About The Team:

• The IT Operations and Services team consists of IT Support, IT AV, IT Logistics, and IT Executive Support.
• Together we ensure that the Support experience across company is at the highest level.
• From the work the Support team does to provide a great user experience through user facing support, to the work IT Logistics does to get computers to the right place at the right time, as well as maintaining an accurate count of inventory to keep up with the growing userbase.

Position Responsibilities:

• Provide IT Support to employees via in-office and remote support through our ticketing system
• Be a point of contact for Support, working with our AV team, IT Engineering team, and Workplace team.
• Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio through our SSO tool
• Coordinating with our IT Logistics team to maintain in-office inventory accuracy.
• Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom
• Troubleshoot and Support macOS, ChromeOS, and Windows
• Become familiar with all aspects of our IT environment to help support, maintain, and scale it
• Assist in keeping our knowledge base and documentation up-to-date

Preferred Qualifications

• You have 2-3 years of experience with helpdesk support and customer service
• You have a strong understanding of macOS, Windows, and ChromeOS operating systems
• You have a good understanding of AV systems (including Zoom and Hangouts)
• You have a friendly personality and love to teach others
• You are great at communicating with all types of people and personalities

Minimum Qualifications

• You have at least 2 years of experience with helpdesk support and customer service
• You are familiar with macOS, Windows, and ChromeOS operating systems
• You are inclined to Google things you don't know before asking someone
• You love technology and delivering great customer service

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation:

The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.