Help Desk Specialist

The Carrera Agency, Inc.; San Diego (CA); Presencial; USD 34.000 - 43.000; Jornada completa

Descripción de la vacante

The Carrera Agency, Inc. is seeking a Desktop Support Specialist Level 3 to deliver high-quality technical support across the enterprise, with emphasis on customer service and rapid responsiveness.

This on-site role in San Diego handles VIPs and a mix of remote/on-site staff, ensuring smooth operation of desktops, laptops, peripherals, and meeting technologies. You will troubleshoot hardware/software, document tickets, and collaborate with IT teams to maintain SLAs in a fast-paced corporate

Formación

• 2–4+ years in a customer service-oriented technical support role in a corporate setting.
• Strong communication skills in verbal and written form.
• Ability to troubleshoot hardware and software issues.
• Experience in a fast-paced, corporate IT environment.
• Familiarity with networking fundamentals including Wi‑Fi, VPNs, and remote access.
• Proficiency with Microsoft Windows OS, M365 apps, and desktop/laptop hardware.
• Familiarity with mobile device support.

Responsabilidades

• Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals.
• Diagnose and resolve issues with laptops, desktops, printers, mobile devices, and other IT equipment.
• Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives.
• Communicate technical information clearly and effectively to both technical and non-technical audiences.
• Document support activities, resolutions, and maintain accurate records in ticketing systems.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Perform other duties as assigned based on evolving business needs.

Conocimientos

Customer service

Technical support

Windows OS

M365

Networking basics

Ticketing systems

Mobile device support

Herramientas

ServiceNow

VPNs

Descripción del empleo

The Desktop Support Specialist Level 3 is responsible for delivering high-quality technical support to end users across the organization’s large, corporate enterprise.

This role ensures the smooth operation of desktops, laptops, peripherals, and meeting technologies, with a strong emphasis on customer service, responsiveness, and technical excellence.

The position includes support for VIPs and executives, remote and onsite staff, and requires the ability to communicate effectively with both technical and non-technical personnel.

Overview:

Work location: 5 days/week on-site in San Diego UTC area

Working hours: 8am - 5pm Pacific Time Zone (40 hours per week)

Duration: 6-month W2 consulting role

Compensation: $25-31/hr W2

** Please note, no Corp to Corp or 3rd party candidates. **

Key Responsibilities:

• Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals.
• Diagnose and resolve issues with laptops, desktops, printers, mobile devices, and other IT equipment.
• Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives.
• Communicate technical information clearly and effectively to both technical and non-technical audiences.
• Document support activities, resolutions, and maintain accurate records in ticketing systems.
• Collaborate with other IT teams to **escalate** and resolve complex issues.
• Perform other duties as assigned based on evolving business needs.

Required Qualifications:

• Strong communication skills - verbal, written, and interpersonal.
• Proven experience with 2-4+ years in a customer service-oriented technical support role in a corporate setting.
• Demonstrated ability to troubleshoot and resolve hardware and software issues.
• Experience in a fast-paced, corporate IT environment.
• Familiarity with networking fundamentals, including Wi-Fi, VPNs, and remote access tools.
• Proficiency in supporting Microsoft Windows OS, M365 apps and Office applications, and desktop/laptop hardware.
• Familiarity with mobile device support.

Soft Skills:

• Strong work ethic and reliable, punctual attendance.
• Ability to exercise sound judgment and make decisions independently.
• Strong organizational skills and attention to detail.
• Effective written and verbal communication skills
• Deadline driven with the ability to track multiple tasks simultaneously.
• Adaptable to shifting priorities

Preferred Qualifications:

• Experience with ITIL-based support processes and ticketing systems (e.g., ServiceNow).
• Knowledge of MacOS and cross-platform support environments.