Desktop Support Technician - Windows Specialist for VIPs

The Judge Group; Mebane (NC); On-site; USD 28,000 - 29,000; Full time

Job summary

The Judge Group in Mebane, NC is seeking a mid-level Desk-side Tech to deliver end-user computing support, primarily on Windows. You will repair PCs, laptops, tablets, and printers, performing essential desk-side tasks in a client environment.

Responsibilities include IMAC duties, VIP and general employee support, and adherence to service procedures and metrics. Knowledge of Lotus Notes is a plus and professionalism is required.

Qualifications

• Strong Microsoft Windows experience required.
• Lotus Notes knowledge is a plus.

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets, and printers in end-user environments.
• Provide desk-side support to client-identified VIPs and other employees at the client site.
• Respond to change management requests including installing new PC equipment and other related activities.
• Perform IMAC (Install/Move/Add/Change) activities.
• Meet customer service and operational metrics as defined.
• Proactively communicate repair status and arrival times to end users and service desk.

Skills

Windows OS

Desk-side support

Lotus Notes

Job description

The Judge Group in Mebane, NC is seeking a mid-level Desk-side Tech to deliver end-user computing support, primarily on Windows. You will repair PCs, laptops, tablets, and printers, performing essential desk-side tasks in a client environment.

Responsibilities include IMAC duties, VIP and general employee support, and adherence to service procedures and metrics. Knowledge of Lotus Notes is a plus and professionalism is required.