VIP IT Desk-Side Engineer

Worldwide TechServices; Roy (UT); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading technology services provider seeks an individual for troubleshooting and repair tasks in an end-user environment, including PC, laptop, and printer support. The candidate must display outstanding technical skills, provide impeccable service to VIP clients, and communicate effectively with users. The role includes responding to change management requests and performing IMAC activities. This position emphasizes meeting customer satisfaction metrics and following documented service operations policies.

Responsibilities

• Perform basic and moderately complex troubleshooting and repair activities.
• Provide support to client identified VIPs.
• Respond to change management requests including installing new PC equipment.
• Perform desk-side support activities.
• Communicate proactively with end-users regarding repair status.

Job description

A leading technology services provider seeks an individual for troubleshooting and repair tasks in an end-user environment, including PC, laptop, and printer support. The candidate must display outstanding technical skills, provide impeccable service to VIP clients, and communicate effectively with users. The role includes responding to change management requests and performing IMAC activities. This position emphasizes meeting customer satisfaction metrics and following documented service operations policies.