Desktop Support Engineer — VIP IT & Remote Device Expert

Iron Systems, Inc; Tempe (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Iron Systems, Inc is seeking a desktop support specialist to manage incidents, IMAC and desk-side services, and remote management for Windows-based desktop devices across the organization.

The role covers hardware/software maintenance, security monitoring, and VIP on-site support. Candidates should have ITIL familiarity, ServiceNow experience, and strong MS Office/Outlook skills; AD and Mac support are a plus.

Qualifications

• - Knowledge and experience on Windows 7 OS and desktop support best practices.
• - Familiarity with Active Directory, remote hands/feet support, and basic Mac device support.
• - Experience with ServiceNow or similar ITSM platforms.
• - Proficiency with MS Office and Outlook; basic Lync/Skype for Business knowledge.
• - Understanding ITIL processes: Incident, Change, Problem, Service Request.

Responsibilities

• Manage desktop device incidents from start to resolution.
• Oversee IMAC and desk-side support services.
• Handle break-fix for laptops and desktops; ensure lifecycle maintenance.
• Provide hardware/software standard support and remote management.
• Monitor security profiles and antivirus compliance on desktop devices.
• Offer VIP desk-side support and act as on-site contact when needed.
• Apply OS patches, hardware replacements, and stock management with vendor spares.
• Analyze service desk data to identify training needs and automation opportunities.

Skills

Windows 7 OS

Active Directory

Mac devices

ITIL processes

ServiceNow

MS Office & Outlook

Lync

VPN

Remote support tools

EUC tools

Education

Associate degree in electronics

Bachelor’s degree preferred

Tools

ServiceNow

Active Directory

Remote management tools

MS Office

Outlook

Lync

VPN

Job description

Iron Systems, Inc is seeking a desktop support specialist to manage incidents, IMAC and desk-side services, and remote management for Windows-based desktop devices across the organization.

The role covers hardware/software maintenance, security monitoring, and VIP on-site support. Candidates should have ITIL familiarity, ServiceNow experience, and strong MS Office/Outlook skills; AD and Mac support are a plus.