Desktop Support Technician (1144554)

The Judge Group; Senatobia (MS); On-site; USD 27,552 - 28,929; Full time

Job summary

The Judge Group is seeking a Deskside Tech in Senatobia, MS to perform mid-level desktop repair and user support in a corporate environment. You will resolve hardware/software issues, manage Active Directory tasks, and work with SCCM to image and patch systems.

The role requires at least 5 years of desktop technology experience and strong knowledge of AD. On-site and occasional remote support will be required to meet SLA expectations.

Qualifications

• Requires at least 5 years of experience in desktop technology.
• Must have strong knowledge of Active Directory and user/password management.
• Experience with SCCM for imaging, updates and software deployment.
• Experience in-house in corporate/manufacturing environments is a plus.

Responsibilities

• Serve as Level 2 desktop support and handle escalated tickets.
• Provide in-person and remote assistance to end users.
• Troubleshoot and repair hardware and software issues.
• Deploy and configure new PC equipment and perform data transfers.
• Update service records and communicate with users to meet SLAs.

Skills

Active Directory

SCCM

ServiceNow

Deskside support

Windows OS

Tools

Active Directory

SCCM

ServiceNow

Windows OS

Job description

Location

Senatobia, MS

Salary

$20.00 USD Hourly - $21.00 USD Hourly

Description

Job Summary: The Deskside Tech is a Mid-level position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. Must have at least 5 years of experience in desktop technology and good knowledge of Active Directory.

Required Skills

Includes, but is not limited to, software and hardware support via deskside support or remote support.

• Experience with Active Directory, including user deletion and password resets.
• Experience with SCCM to reimage, update, and install software packages or push out Windows or Security updates.
• Experience working in-house in a corporate or manufacturing plant environment.
• Experience with the ServiceNow ticketing tool.

Responsibilities

• Work as a Level 2 desktop support. Work on tickets escalated from Level 1
• Provide in-person assistance to the end users
• Provide remote assistance when needed
• Hardware and software troubleshooting and repair
• Hands and feet support for troubleshooting data room devices with instructions and guidance from other towers
• Responsible for hardware and software upgrades and troubleshooting
• Troubleshoot Software and Hardware Issues with Remote users
• We are diagnosing and repairing Windows desktops and laptops
• We are deploying and configuring new PC equipment, including data transfers
• Break Fix – Component-level PC peripherals repair and Concierge-type customer service
• Maintain accurate data on Customer PC inventory, Replacements, and Repairs
• Triage all problems to determine cause and resolution
• Diagnose and repair PC-level hardware issues. Call the OEM to have warranty devices repaired or replaced
• Proactively update all service calls and keep end-users updated
• Provide services promptly to meet customer Service Level Agreements