Desktop Support Technician — Windows / Office 365 (Onsite Scottsdale)

Droisys; Scottsdale (AZ); Sur place; USD 28 000 - 40 000; Plein temps

Résumé du poste

Droisys is seeking an IT service desk specialist for an onsite Scottsdale role. The position handles inbound calls, chats and emails, resolving basic Level 1 queries and diagnosing Windows app issues.

VPN and network basics are required, with escalation to the proper resolver group when needed. Responsibilities include printer/hardware support, Office 365 and Active Directory administration, ITSM documentation, and end-user coaching on software and devices.

Qualifications

• 2 to 10 years of IT service desk experience.
• Onsite role in Scottsdale, AZ with 5 days per week.
• Ability to diagnose Windows applications and VPN connectivity.

Responsabilités

• Handle inbound calls, chat and emails in the service desk.
• Resolve basic L1 end-user queries.
• Diagnose Windows app issues and perform basic VPN/network troubleshooting.
• Escalate complex issues to the appropriate resolver group via IT ticketing.
• Install, upgrade, troubleshoot printers and related hardware.
• Perform routine maintenance on computers, laptops and printers.
• Configure desktop hardware to meet specs and standards.
• Administer Office 365 email accounts and distribution lists.
• Manage user accounts in Active Directory and password resets.
• Educate end users on basic software, hardware and peripherals.
• Document issues in the ITSM tool and take ownership.
• Configure iPad/iPhone/Android devices for email and connectivity.
• Have basic networking/virtualization/Windows/macOS and web app knowledge.
• Provide timely, accurate resolution of user issues and excellent communication.
• Identify and escalate severe issues with potential production impact.

Connaissances

Excellent communication

Windows troubleshooting

VPN & network basics

Outils

Office 365

Active Directory

ITSM Tool

Description du poste

Droisys is seeking an IT service desk specialist for an onsite Scottsdale role. The position handles inbound calls, chats and emails, resolving basic Level 1 queries and diagnosing Windows app issues.

VPN and network basics are required, with escalation to the proper resolver group when needed. Responsibilities include printer/hardware support, Office 365 and Active Directory administration, ITSM documentation, and end-user coaching on software and devices.