Desktop Support Engineer

Droisys; Scottsdale (AZ); On-site; USD 28,000 - 40,000; Full time

Job summary

Droisys is seeking an IT service desk specialist for an onsite Scottsdale role. The position handles inbound calls, chats and emails, resolving basic Level 1 queries and diagnosing Windows app issues.

VPN and network basics are required, with escalation to the proper resolver group when needed. Responsibilities include printer/hardware support, Office 365 and Active Directory administration, ITSM documentation, and end-user coaching on software and devices.

Qualifications

• 2 to 10 years of IT service desk experience.
• Onsite role in Scottsdale, AZ with 5 days per week.
• Ability to diagnose Windows applications and VPN connectivity.

Responsibilities

• Handle inbound calls, chat and emails in the service desk.
• Resolve basic L1 end-user queries.
• Diagnose Windows app issues and perform basic VPN/network troubleshooting.
• Escalate complex issues to the appropriate resolver group via IT ticketing.
• Install, upgrade, troubleshoot printers and related hardware.
• Perform routine maintenance on computers, laptops and printers.
• Configure desktop hardware to meet specs and standards.
• Administer Office 365 email accounts and distribution lists.
• Manage user accounts in Active Directory and password resets.
• Educate end users on basic software, hardware and peripherals.
• Document issues in the ITSM tool and take ownership.
• Configure iPad/iPhone/Android devices for email and connectivity.
• Have basic networking/virtualization/Windows/macOS and web app knowledge.
• Provide timely, accurate resolution of user issues and excellent communication.
• Identify and escalate severe issues with potential production impact.

Skills

Excellent communication

Windows troubleshooting

VPN & network basics

Tools

Office 365

Active Directory

ITSM Tool

Job description

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction.

Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters.

Scottsdale, AZ (5 days onsite in a week)

12 Months

Rate : $25/Hr.

2 to 10 years of Exp.

Job Description

• Handling all the Inbound calls chat and emails in service desk
• Handling Basic L1 level queries from end users
• Diagnose and quickly resolve a wide range of Windows applications issues
• Basic troubleshooting knowledge for internetLAN WAN Connectivity issues and VPN issues
• When the restoration is beyond the scope of the support ...escalate the issueproblem to appropriate resolver group using IT Ticketing System
• Install upgrade support and troubleshoot for printers related computer hardware
• Performs general preventative maintenance tasks on computers laptops printers
• Customize configure desktop hardware to meet specifications and business standards
• Email account administration ie account creation and management and distribution lists on Office 365
• User account administration ie account creation and management and password resets on Active Directory
• Familiarize end users on basic software hardware and peripheral device operation and solve basic queries
• Take ownership and responsibility of queries issues and problems and document it in the ITSM Tool
• Configuring iPad/iPhones/Android for the users to enable them check emails and be connected on the go
• Basic knowledge of Networking Virtualization Outlook Windows Mac OS Web Based and Installable applications
• Providing timely and accurate resolution of technical issues experienced by the Users
• Excellent communication skills
• Identify and escalation severe issues which could cause production impact

Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.