On-Site IT Systems Technician II - Helpdesk & Networking

Troon; Scottsdale (AZ); On-site; USD 54,000 - 62,000; Full time

Job summary

The System Technician II role at Troon’s Corporate office in Scottsdale, AZ offers a hands-on IT support position within a growing organization. You will respond to incidents, document resolutions, and collaborate with the Helpdesk to restore services efficiently.

This in-office role requires strong communication, basic networking knowledge, and the ability to work shift rotations while delivering effective technical solutions across hardware and software platforms.

Qualifications

• Excellent written and verbal communication skills.
• Critical thinking skills.
• Training experience.
• Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
• Ability to efficiently use ticketing systems to document and track all support calls.
• Familiarity with Microsoft Operating Systems and Office Suites.
• Flexibility with schedule; shift work required.
• Performs other duties as required.

Responsibilities

• Monitor and execute incidents/service requests through the in-house ticketing system.
• Respond to requests for technical assistance through phone queues and log case details accordingly in the ticketing system.
• Diagnose and document technical issues with all software and Hardware, including workstations and peripherals, USB/Network printers, Point-of-sale systems, VOIP Phones, and Mobile Devices.
• Troubleshoot and diagnose technical issues affecting end users in collaboration with the team, and act as an escalation point for System Technician I in resolving complex issues.
• Maintain and mediate networking-related issues affecting firewalls, switches, access points, and other devices across all supported sites.
• Engage third-party vendors when necessary to resolve POS, ISPs, cameras, GPS, and VoIP outages outside our in-scope services.
• Advise users on IT-defined best practices and communicate company policies.
• Facilitate System Tech I escalations.
• Provide Emergency on Call support for our clients based off rotating schedule.

Education

Associate degree in computer science or 1-year work experience in related field

ITIL v4

A+

Network+

Security+

MCDST

Tools

Ticketing system software

Microsoft Windows OS

Microsoft Office

Job description

The System Technician II role at Troon’s Corporate office in Scottsdale, AZ offers a hands-on IT support position within a growing organization. You will respond to incidents, document resolutions, and collaborate with the Helpdesk to restore services efficiently.

This in-office role requires strong communication, basic networking knowledge, and the ability to work shift rotations while delivering effective technical solutions across hardware and software platforms.