Help Desk Technician: Windows, AD & 365 Expert

Carrier Enterprise; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

EAP

Tuition Reimbursement

Paid Vacation/Sick Time

401(k) Match

Discount Program

Volunteer Time Off

Job summary

Carrier Enterprise is seeking a Help Desk Support Technician to provide Level 1-3 support across local and remote sites, including imaging desktops and laptops. Troubleshooting hardware and software issues, you will create and manage tickets, keeping customers informed throughout the lifecycle.

The role supports MS Windows 11, Office 365, Mac iOS, and Android devices, with deployment of antivirus software and cloud services.

Qualifications

• 3+ years in help desk, desktop support, or systems administration.
• 3+ years of PC repair and deployment experience.
• CompTIA A+ certification required.
• Bilingual English/Spanish required.

Responsibilities

• Answer Level 1 helpdesk calls and support via phone or in person to local and remote sites.
• Troubleshoot hardware, software, networking, user accounts, printer, telephony, and collaboration platform issues.
• Create, manage, and resolve tickets in the Ninja One Ticketing system, keeping customers informed throughout the lifecycle.
• Perform password resets, basic PC troubleshooting, and peripheral support (printers, hardware moves, cables).
• Support MS Windows 11, Office 365, Macintosh, Apple iOS, and Android devices.
• Image desktops and laptops, and perform desktop/laptop installation and mobile device configuration.
• Manage Microsoft Active Directory, update user accounts, and respond to system alerts per service levels.
• Deploy, support, and troubleshoot antivirus software and cloud services (Office 365, OneDrive, Teams, SharePoint).
• Assist colleagues with ticket resolution when your queue is completed and make telephone system changes as instructed.
• Set up and deactivate user accounts, devices, permissions, and business applications in accordance with company policies.
• Maintain accurate ticket documentation, technology asset inventories, system documentation, software updates, and equipment standards.
• Support office openings, relocations, conference room technology, remote employees, and company-wide technology deployments.
• Escalate security-related incidents and advanced technical issues to the appropriate teams in a timely manner.

Skills

Microsoft 365

Windows OS

Networking

Help desk

Customer service

Communication

Documentation

Security procedures

Bilingual

CompTIA A+

PC repair

Tools

Ninja One

Active Directory

Job description

Carrier Enterprise is seeking a Help Desk Support Technician to provide Level 1-3 support across local and remote sites, including imaging desktops and laptops. Troubleshooting hardware and software issues, you will create and manage tickets, keeping customers informed throughout the lifecycle.

The role supports MS Windows 11, Office 365, Mac iOS, and Android devices, with deployment of antivirus software and cloud services.