Service Desk Technician (Tier 1): Windows, Mac & O365 Support

Aac-Inc

Washington (District of Columbia)

On-site

USD 52,000 - 78,000

Full time

14 days+

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Job summary

Aac-Inc in Washington, DC is seeking an IT Service Desk Representative to support a dynamic IT environment with COTS software, Windows PCs, Macs, mobile devices, printers and multifunction devices. The role requires 3+ years in IT call center, AD administration, Windows 10 and Office 365, mobile OS support, and incident/change/knowledge management.

Experience with JAMF/ABM Workspace ONE Intune and Remedy/BMC Helix is a plus.

Qualifications

Supports COTS software and hardware including PCs, Macs, mobile devices, printers, and peripherals.
Intermediate to advanced knowledge of Windows, macOS, iOS, and Android operating systems.
Foundational understanding of physical, network, and application layers; familiarity with TCP/IP tools and protocols.
Experience with IT call center environments and executive-facing communications.
3+ years experience in AD user and account administration; supporting Office 365 Pro Plus, SharePoint, and Exchange Online.

Responsibilities

Configure and troubleshoot COTS software and hardware
Support Windows, macOS, iOS, and Android environments
Assist with AD user and account administration
Support Microsoft Office 365 Pro Plus, SharePoint, and Exchange Online
Utilize MDM tools (JAMF, ABM, Workspace ONE, Intune)
Work with incident, change, or knowledge management systems (e.g., Remedy/BMC Helix)