Desktop Support Technician: Onsite, Automation & Training

alllinestechnology; Cranberry Township (Butler County); On-site; USD 42,000 - 58,000; Full time

Job summary

All Lines Technology is hiring a Desktop Support Technician to work on site in Cranberry and Rochester. You will analyze and resolve complex workstation issues, perform advanced troubleshooting of networked hardware and software, and document incidents in the corporate helpdesk system.

You will also support hardware/software upgrades, manage mobile devices, and assist with software deployment and patch management.

Qualifications

• 1+ year of experience as a computer or network technician.
• Advanced knowledge of PC repair, Windows operating systems, and Office applications.
• Experience with software deployment tools (SCCM or similar).
• Intermediate knowledge of TCP/IP networking and Windows security.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Analyze, diagnose, and resolve complex workstation issues.
• Provide advanced troubleshooting for networked hardware and software across platforms.
• Document incidents, resolutions, and asset management in the helpdesk system.
• Ensure timely resolution of service tickets per SLA.
• Support hardware/software upgrades, implementations, and rollouts.
• Maintain corporate mobile devices and provisioning, upgrades, and plans.
• Support software management systems including deployment/patching (SCCM or similar).
• Troubleshoot multimedia systems (projectors, displays, video conf, interactive boards).
• Provide on-site and remote support for conference room tech and executive presentations.

Skills

PC repair

Windows OS

Office apps

Troubleshooting

Networking basics

Analytical thinking

Customer service

Communication

Teamwork

Tools

SCCM

Job description

All Lines Technology is hiring a Desktop Support Technician to work on site in Cranberry and Rochester. You will analyze and resolve complex workstation issues, perform advanced troubleshooting of networked hardware and software, and document incidents in the corporate helpdesk system.

You will also support hardware/software upgrades, manage mobile devices, and assist with software deployment and patch management.