Desktop Support Technician

alllinestechnology; Cranberry Township (Butler County); On-site; USD 42,000 - 58,000; Full time

Job summary

All Lines Technology is hiring a Desktop Support Technician to work on site in Cranberry and Rochester. You will analyze and resolve complex workstation issues, perform advanced troubleshooting of networked hardware and software, and document incidents in the corporate helpdesk system.

You will also support hardware/software upgrades, manage mobile devices, and assist with software deployment and patch management.

Qualifications

• 1+ year of experience as a computer or network technician.
• Advanced knowledge of PC repair, Windows operating systems, and Office applications.
• Experience with software deployment tools (SCCM or similar).
• Intermediate knowledge of TCP/IP networking and Windows security.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Analyze, diagnose, and resolve complex workstation issues.
• Provide advanced troubleshooting for networked hardware and software across platforms.
• Document incidents, resolutions, and asset management in the helpdesk system.
• Ensure timely resolution of service tickets per SLA.
• Support hardware/software upgrades, implementations, and rollouts.
• Maintain corporate mobile devices and provisioning, upgrades, and plans.
• Support software management systems including deployment/patching (SCCM or similar).
• Troubleshoot multimedia systems (projectors, displays, video conf, interactive boards).
• Provide on-site and remote support for conference room tech and executive presentations.

Skills

PC repair

Windows OS

Office apps

Troubleshooting

Networking basics

Analytical thinking

Customer service

Communication

Teamwork

Tools

SCCM

Job description

All Lines Technology has an immediate opening for a Desktop Support Technician to work on site in Cranberry and Rochester.

End User & Technical Support

• Analyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, business applications, and networked peripherals.
• Provide advanced troubleshooting for networked hardware and software products across multiple company platforms.
• Document incidents, resolutions, and asset management activities within the corporate helpdesk system.
• Ensure timely resolution of service tickets in alignment with departmental service level expectations.
• Support hardware and software upgrades, system implementations, and technology rollouts.
• Maintain and administer the corporate mobile device and cellular account, including device provisioning, upgrades, and service plan management.
• Support and maintain software management systems including deployment and patch management platforms (e.g., SCCM or similar tools).
• Support, maintain, upgrade, and troubleshoot multimedia systems including projectors, video displays, video conferencing systems, and interactive whiteboards.
• Provide on-site and remote support for conference room technologies and executive presentations as needed.

Automation & Continuous Improvement

• Develop and implement automated technology solutions using scripting tools such as PowerShell.
• Identify process improvement opportunities to enhance efficiency and reduce recurring technical issues.
• Analyze support data trends to recommend proactive solutions.

Training & Leadership

• Develop and deliver end-user training materials and sessions as required.
• Mentor junior support technicians and provide technical guidance.
• Collaborate with IT team members to ensure consistent service standards and knowledge sharing.

What You Bring

• Minimum 1+ year of experience as a computer or network technician, or equivalent combination of education and experience.
• Advanced knowledge of:
  • PC repair and configuration
  • Microsoft Windows operating systems
  • Microsoft Office applications
  • Software deployment tools (SCCM or similar platforms)
• Intermediate knowledge of:
  • TCP/IP networking concepts
  • Windows networking and security
• Strong analytical and problem-solving abilities.
• Advanced written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service orientation.
• Ability to work independently and collaboratively within a team.