Desktop Technician: Remote & On-Site IT Support

JobDiva, Inc.; City of Corning (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

US Tech Solutions in Corning, NY is seeking a Corporate Field Services Technician for 12 months to provide on-site and remote support for computer systems, software, hardware, and infrastructure. You will diagnose and route tickets per documented processes, with emphasis on Windows 11 and MS Office 365.

The role requires 1+ year hardware experience and customer-facing support, with certifications and an associates degree preferred.

Qualifications

• Hardware experience beyond imaging/deployment is required.
• Customer service or in-person support experience is required.
• Strong technical focus and customer engagement skills.

Responsibilities

• Provide technical assistance for Windows 11 and Office 365.
• Administer Active Directory and manage assets.
• Troubleshoot VPN, Citrix, and remote access connectivity.
• Support Meet/Room equipment and printers; document changes.
• Use ServiceNow for incident tracking and knowledge base.

Skills

Hardware experience

Customer service

Technical focus

Customer engagement

Education

Associates degree (preferred)

HS diploma or GED

Tools

Active Directory

OneDrive/SharePoint/Office365

Citrix

Cisco VPN

MECM

ServiceNow

Dameware/LogMeIn

Check Point endpoint

Job description

US Tech Solutions in Corning, NY is seeking a Corporate Field Services Technician for 12 months to provide on-site and remote support for computer systems, software, hardware, and infrastructure. You will diagnose and route tickets per documented processes, with emphasis on Windows 11 and MS Office 365.

The role requires 1+ year hardware experience and customer-facing support, with certifications and an associates degree preferred.