Desktop Support Technician – On-Site & Travel

Gdh Consulting, Inc.; Kansas City (MO); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Dental & Vision insurance

Wellbeats membership

Gym membership discount

Job summary

GDH is seeking an on-site IT Support Technician to provide hands-on hardware, software, and OS support for end users. You will install, configure, and maintain desktops, laptops, tablets, printers, and related devices while handling incidents through a ticketing system and maintaining accurate documentation.

The role requires strong customer service skills, ability to explain technical issues to non-technical users, and willingness to travel to additional locations as needed.

Qualifications

• Experience providing desktop and endpoint support in a fast-paced environment.
• Ability to install, configure, and troubleshoot OS, software, and peripherals.
• Strong communication and customer service skills with user-friendly explanations.

Responsibilities

• Install, configure, maintain, and support desktop hardware, software, and operating systems.
• Perform upgrades and updates to workstations and devices including printers and peripherals.
• Troubleshoot hardware, software, connectivity, and end-user technical issues.
• Deploy OS images and required software on laptops and desktops.
• Manage incidents and requests using ticketing systems and document resolutions.
• Communicate clearly with users of varying technical ability to diagnose issues.
• Perform routine maintenance and physical repairs on IT hardware.
• Provide on-site support and travel to additional locations as needed.
• Support Windows 10/11, Microsoft Office, and Microsoft 365 environments.
• Troubleshoot and maintain printers and other peripherals.

Skills

Windows 10/11 support

Microsoft 365

Office suite

LAN connectivity

DNS

Active Directory

Printer support

On-site travel

Driver's license

Tools

Ticketing systems

Job description

GDH is seeking an on-site IT Support Technician to provide hands-on hardware, software, and OS support for end users. You will install, configure, and maintain desktops, laptops, tablets, printers, and related devices while handling incidents through a ticketing system and maintaining accurate documentation.

The role requires strong customer service skills, ability to explain technical issues to non-technical users, and willingness to travel to additional locations as needed.