On-Site Workstation & End-User Tech Support

Gdh Consulting, Inc.; Wichita (KS); Vor Ort; USD 36.000 - 37.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) plan

Wellbeats membership

Gym membership discount

Zusammenfassung

GDH is seeking a Workstation Support Technician to provide hands-on technical support for computer workstations, software, network connectivity, and peripherals in an on-site office environment. You will install, configure, and maintain end-user technology across multiple departments.

Responsibilities include diagnosing hardware, software, OS, and network issues, deploying new workstations, and maintaining inventory documentation.

Qualifikationen

• 2+ years of experience in workstation support, desktop support, help desk, field services, or a related technical support role.
• Experience diagnosing and resolving hardware, software, OS, and network connectivity issues in Windows environments.
• Working knowledge of Windows OS, Microsoft 365, DNS, Active Directory, and VPN technologies.
• Experience supporting laptops, desktops, printers, audiovisual equipment, and other end-user devices.
• Strong customer service and communication skills with the ability to explain technical information to users with varying levels of technical knowledge.
• Strong troubleshooting and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaborate with technical teams and end users.
• Certifications such as CompTIA A+ or comparable technical credentials are preferred.
• Valid state-issued driver's license and ability to travel to supported work locations as required.

Aufgaben

• Install, configure, maintain, and support workstation hardware, software, user accounts, email, and workplace applications.
• Provide technical support to end users in person, remotely, by phone, and through email.
• Diagnose and resolve workstation, OS, application, network, printer, and peripheral issues.
• Configure and deploy new workstations and related equipment.
• Prioritize and respond to technical support requests based on urgency and business impact.
• Maintain accurate hardware inventory and document incidents, troubleshooting activities, and resolutions in a ticketing system.
• Provide users with guidance on technology best practices, troubleshooting techniques, and standard procedures.
• Develop and maintain technical documentation and user guides for common support processes.
• Support specialized technology and equipment, including audiovisual systems and ruggedized devices.
• Travel to supported locations as required and participate in occasional after-hours or weekend support.

Kenntnisse

Windows support

Microsoft 365

DNS

Active Directory

VPN

Customer service

Communication

Troubleshooting

Team collaboration

Ticketing system

Ausbildung

CompTIA A+ or equivalent

Tools

Ticketing system

Jobbeschreibung

GDH is seeking a Workstation Support Technician to provide hands-on technical support for computer workstations, software, network connectivity, and peripherals in an on-site office environment. You will install, configure, and maintain end-user technology across multiple departments.

Responsibilities include diagnosing hardware, software, OS, and network issues, deploying new workstations, and maintaining inventory documentation.