Desktop Support Technician – On‑Site Tech Troubleshooter

Community Health Network; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

Community Health Network in Indianapolis is seeking a Desktop Support Technician to join their self-directed site support team. The ideal candidate will perform level2 troubleshooting for help desk issues and provide support for Microsoft Office and network applications.

Applicants should have a degree in information technology or equivalent experience in customer service, demonstrating strong troubleshooting and interpersonal skills. Local travel may be required as part of this role.

Qualifications

• Associate degree in information technology preferred.
• 3 years in customer service or 2 years in technology support required.
• Knowledge of software used at Community Health Network is a plus.

Responsibilities

• Perform level2 troubleshooting functions for help desk issues.
• Provide support for Microsoft Office products and network-based applications.
• Participate in an on-call rotation and local travel.

Skills

Customer service skills

Troubleshooting skills

Interpersonal skills

Education

Associate degree in information technology

High School Diploma or GED equivalent

Job description

Community Health Network in Indianapolis is seeking a Desktop Support Technician to join their self-directed site support team. The ideal candidate will perform level2 troubleshooting for help desk issues and provide support for Microsoft Office and network applications.

Applicants should have a degree in information technology or equivalent experience in customer service, demonstrating strong troubleshooting and interpersonal skills. Local travel may be required as part of this role.