On-Site Desktop Support Technician (Contract)

cyberThink Inc; Indianapolis (IN); On-site; USD 27,552 - 41,328; Full time

Job summary

A technology solutions company in Indianapolis is looking for a Desktop Support Technician to provide technical support for corporate and remote locations. Responsibilities include monitoring ticket systems, performing installations, and supporting desktop services. The ideal candidate will have IT certifications, excellent technical acumen, and interpersonal skills. The hourly rate ranges from $20 to $30 based on experience and skills.

Qualifications

• A+ / Microsoft or other relevant certifications preferred.
• ITIL Foundations knowledge preferred.
• Experience with Desktop Technologies like Laptop, PC, Mobile.
• 2 years’ experience within the Information Technology field.

Responsibilities

• Monitor internal ticket systems and complete basic support requests.
• Perform installs, moves, adds and changes (IMAC).
• Respond to queries and ensure ticket completion per SLA.
• Support Desktop Services team with basic requests.
• Lift and manage objects up to 50 lbs.

Skills

Technical acumen on Desktop technologies

Interpersonal skills

Communication skills

Understanding of IT security principles

Understanding of ITIL/ITSM processes

Experience with Mobile Device Management platforms

Education

A+ / Microsoft or other relevant certifications

ITIL Foundations

Apple Certified Support Professional

2 years’ experience in IT

Job description

A technology solutions company in Indianapolis is looking for a Desktop Support Technician to provide technical support for corporate and remote locations. Responsibilities include monitoring ticket systems, performing installations, and supporting desktop services. The ideal candidate will have IT certifications, excellent technical acumen, and interpersonal skills. The hourly rate ranges from $20 to $30 based on experience and skills.