Desktop Support Technician III - Advanced Endpoint Support

Dynalectric Arizona; Mesa (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health benefits

401(k)

PTO

Paid holidays

FSA

Life insurance

Disability

Job summary

Dynalectric Arizona in Mesa, AZ seeks a DST III to provide end-user/Desktop support in a Windows environment for PCs and mobile devices. You will install, diagnose, repair, maintain, and upgrade hardware, troubleshoot issues by phone/email/in person, and escalate complex problems to the IT Manager.

Responsibilities also include configuring mobile devices, managing assets, MDT imaging, scripting, and maintaining IT procedures.

Qualifications

• Associate or bachelor’s degree preferred or equivalent work experience.
• 2-4 yrs experience as a Desktop Support Technician or similar role.
• 0-1 yrs of supervisory experience.
• Excellent verbal and written communication skills.
• Experience with current Windows OS.
• Experience with Microsoft Office, Apple IOS, Citrix, VMWare, MDM environment.
• Experience in responding to ticket-based support system.
• Great customer service skills.
• Great problem-solving skills.
• Ability to multi-task in a fast-paced work environment.

Responsibilities

• Address user tickets regarding hardware, software and networking.
• Guide users with step-by-step instructions and create technical documentation.
• Follow up with internal customers to ensure work stations are functional.
• Conduct remote troubleshooting and escalate when needed.

Skills

Windows OS proficiency

Microsoft Office

Customer service

Communication skills

Problem solving

Multi-tasking

Education

Associate or Bachelor’s degree preferred or equivalent

Tools

Citrix

VMware

MDT

MDM environment

Job description

Dynalectric Arizona in Mesa, AZ seeks a DST III to provide end-user/Desktop support in a Windows environment for PCs and mobile devices. You will install, diagnose, repair, maintain, and upgrade hardware, troubleshoot issues by phone/email/in person, and escalate complex problems to the IT Manager.

Responsibilities also include configuring mobile devices, managing assets, MDT imaging, scripting, and maintaining IT procedures.