Field IT Help Desk Technician – End-User Support

Daisy Brand; Casa Grande (AZ); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

No deductible medical coverage

401(k) with company match

Paid time off

Job summary

Daisy Brand is seeking a junior to mid-level Field Service Desk Technician to support local end users and endpoints at our Casa Grande facility. You will handle tickets, perform basic networking, and assist IT projects across multiple sites. Prior backup/recovery and deployment experience is a plus.

You will configure devices and support printers, mobile devices, and cloud technologies (Intune, Azure AD, O365) while collaborating with a distributed IT team to meet business needs.

Qualifications

• Degreed professional or equivalent certifications with experience supporting Windows in AD environments.
• Experience provisioning and supporting technical solutions.

Responsibilities

• Monitor ticket queue and provide timely end-user support.
• Configure and deploy workstations, servers, and network hardware.
• Onsite support for IT projects and cross-site troubleshooting.
• Assist with backup and recovery tasks and deployment of new technologies.

Skills

Windows troubleshooting

Active Directory

End user support

Ticketing system

Communication

Remote support

Fresh Service

Networking basics

Desktop hardware

Education

Degree or certs in IT

Tools

Fresh Service

Microsoft Exchange

Intune/Azure AD/O365

Printer/Print server

Cisco network gear

Lenovo/HP laptops

Job description

Daisy Brand is seeking a junior to mid-level Field Service Desk Technician to support local end users and endpoints at our Casa Grande facility. You will handle tickets, perform basic networking, and assist IT projects across multiple sites. Prior backup/recovery and deployment experience is a plus.

You will configure devices and support printers, mobile devices, and cloud technologies (Intune, Azure AD, O365) while collaborating with a distributed IT team to meet business needs.