Desktop Support Analyst II — Elevate IT Impact

DYOPATH LLC; Tucson, Northern (AZ, KY); Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Health coverage

Life insurance

401k with company match

FSA/HSA options

Additional benefits

Job summary

DYOPATH LLC in Tucson, AZ is seeking a Desktop Support Analyst II to resolve advanced technical issues, support desktops, laptops, and mobile devices, and mentor junior team members.

You will handle incident management, deploy hardware and software, apply security patches, assist with AD and O365, and collaborate with IT staff to improve end-user experience. On-site, 1st shift, Monday–Friday, with competitive benefits.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field or 4+ years of equivalent work experience.
• A+ Certification preferred.
• Strong experience supporting PC hardware and peripherals.

Responsibilities

• Provide advanced technical support for desktops, laptops, mobile devices, and peripherals.
• Analyze and resolve complex user incidents and service requests.
• Install, deploy, and maintain hardware and software systems.
• Troubleshoot issues via in-person, phone, or chat support.
• Manage and resolve tickets while meeting SLAs.
• Perform system updates including Microsoft security patches and antivirus updates.
• Support networking-related issues and endpoint connectivity.
• Create, update, and maintain knowledge base documentation.
• Mentor Level I and Associate Desktop Support Analysts.

Skills

PC hardware support

Hardware & software troubleshooting

Root cause analysis (RCA)

Written and verbal communication

Ticketing systems

Education

Bachelor’s degree in Computer Science/IT or related field

A+ Certification

4+ years equivalent experience

Tools

Office 365

SharePoint

Active Directory

Ticketing systems

Job description

DYOPATH LLC in Tucson, AZ is seeking a Desktop Support Analyst II to resolve advanced technical issues, support desktops, laptops, and mobile devices, and mentor junior team members.

You will handle incident management, deploy hardware and software, apply security patches, assist with AD and O365, and collaborate with IT staff to improve end-user experience. On-site, 1st shift, Monday–Friday, with competitive benefits.